Return Policy

Last Updated: [9/19/2024]

At Twisthim, we prioritize your satisfaction and privacy. Due to the intimate nature of our products, we have specific guidelines for returns and exchanges to ensure the highest standards of hygiene and customer satisfaction.

Eligibility for Returns

Unopened Products: We accept returns on unopened and unused products within 30 days of purchase. The product must be in its original packaging, sealed, and in resalable condition.

Defective Products: If you receive a defective product, please contact us within 30 days of purchase. We will arrange for a replacement or issue a refund. Proof of the defect (e.g., photos or videos) may be required.

Incorrect Orders: If you receive an incorrect item, contact us within 30 days of delivery. We will provide instructions for returning the incorrect item and arrange for the correct product to be shipped.

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on the following items once they have been opened:

The Twisthim Trainer, Personal massagers and vibrators
Lubricants and oils
Any product that comes into direct contact with the body

Return Process

Contact Customer Service: Email our customer service team at [Customer Service Email] within 30 days of your purchase. Provide your order number, reason for return, and any necessary documentation (e.g., photos of defects).

Return Authorization: Our team will review your request and, if approved, provide a Return Authorization (RA) number and instructions for returning the item.

Packaging: Pack the item securely in its original packaging. Include all parts, accessories, and documentation. Clearly mark the RA number on the outside of the package.

Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds and Exchanges

Inspection: Once we receive your return, our team will inspect the item to ensure it meets the return criteria.

Processing: If the return is approved, we will process a refund to your original payment method or send a replacement product, depending on your preference. Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card issuer.

Damaged or Lost Shipments

If your order is damaged during shipping or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your product.

If you have any questions or concerns about our return policy, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].