Privacy Policy

Last Updated: July, 3 2024

Welcome to Twisthim! Your privacy is important to us. This privacy policy explains how we collect, use, share, and protect your personal information.

1. Information We Collect

Personal Information: We collect your name, email address, payment information, location, device type, and general information about you.
Non-Personal Information: We may collect non-personal information such as cookies and IP addresses.
2. How We Use Your Information

To process orders and transactions.
To improve our services and website.
For marketing purposes, including sending promotional emails and updates.
To comply with legal obligations.
To enhance user experience through cookies and tracking technologies.
3. Sharing Your Information
We share your information only as necessary and in the following situations:

With payment processors to handle transactions.
With shipping companies to deliver your orders.
To comply with legal obligations.
With our own businesses to provide better services.
4. Protecting Your Information
We take the security of your personal information very seriously and implement the following measures:

Data Encryption: All sensitive data is encrypted both in transit and at rest. We use HTTPS with TLS 1.2 and above for data in transit, and AES-256 encryption for data at rest to ensure that your information is secure.
Payment Security: We comply with the Payment Card Industry Data Security Standards (PCI DSS) Level 1, the highest standard for payment security, to protect your financial information during transactions.
Security Architecture: Our platform incorporates multiple layers of security, including real-time monitoring, threat detection, and rapid response to potential security incidents.
Regular Audits and Assessments: We conduct regular security audits and employ security consultants to perform penetration testing to identify and address vulnerabilities promptly.
Compliance and Certifications: Our security practices are aligned with international standards, including GDPR, CCPA, and LGPD. We hold multiple certifications, such as ISO and SOC 2, demonstrating our commitment to maintaining high-security standards.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect non-personal information and improve your experience. You can manage or disable cookies through your browser settings.

6. Your Rights
You have the right to:

Access your personal information.
Modify your personal information.
Request deletion of your personal information.
Opt-out of certain data collection or sharing practices.
Exercise other rights under applicable data protection laws (e.g., GDPR, CCPA).
7. Third-Party Services and Links
Our website may contain links to third-party services and websites not covered by this privacy policy. We are not responsible for their privacy practices.

8. International Data Transfers
If we transfer your data internationally, we will ensure it is protected through appropriate safeguards.

9. Children’s Privacy
We do not knowingly collect personal information from children under the age of [specific age]. If we learn we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any significant changes will be posted on this page and, where appropriate, notified to you by email.

11. Contact Us
If you have any questions or concerns about your privacy, please contact us at [Contact Information].

Thank you for trusting Twisthim with your personal information. We are committed to protecting your privacy and providing a safe and secure experience.