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FAQ
When will I receive my refund?
Placing an order is easy. Browse our products, select the one you’d like, and click “Add to Cart.” When you’re ready to check out, click the cart icon, and follow the steps to provide your shipping and payment details.
Yes, you can change or cancel your order, but only if it hasn’t been processed or shipped yet. Please contact our customer service team immediately. Once an order has been shipped, we are unable to modify or cancel it.
We accept all major credit and debit cards, PayPal, and other secure payment options available through our checkout system.
We offer various shipping options, including standard, expedited, and express delivery. Rates are calculated at checkout based on your location and the shipping method you choose. You can review all available options before finalizing your purchase.
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website or our order tracking page.
Currently, we only ship within the United States. We are working to expand internationally and will announce when this option becomes available.
Due to the nature of our products and for health and hygiene reasons, we do not accept returns on opened or used items. If your product is unopened and still in its original packaging, you may return it within 30 days of purchase. Please contact our customer service team for approval before returning any items. Once approved and received, your refund will be processed within 5-10 business days. Click to read our full RETURN POLICY.
We cannot accept exchanges on any opened products due to hygiene standards. However, if your item is defective or damaged, please contact us within 30 days, and we will provide a replacement. If your product is unopened, you may be eligible for an exchange, but this is subject to approval. Please reach out to our customer service team for assistance. Click here to read our full EXCHANGE POLICY.
Please contact our customer service team for approval before returning any items. Once approved and received, your refund will be processed within 5-10 business days.
Yes, your privacy is important to us. All orders are shipped in discreet packaging with no identifying labels or markings, ensuring your purchase remains private.
Please refer to the care instructions provided with your product for optimal use and maintenance. If you need additional guidance, feel free to reach out to us.
Absolutely. We use advanced encryption and data protection measures to ensure your personal information is secure. We never share your data with third parties unless necessary for processing your order.
Yes, your payment information is processed securely through SSL encryption and our trusted payment providers. Your payment data is never stored on our servers.
Place an order
Change or Cancel
Payment Methods
Shipping Options
Order Tracking
No international Shipping
Return Policy
Exchange Policy
Refund Time
Discreet Packaging
Product Care
Secure Payment
How Secure
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